APCM Blog



Claims Management Conference - big success!

Many thanks to all who attended the inaugural Claims Management Conference.

With representatives there from the Claims Management Regulator, the Legal Ombudsman and the Information Commissioner's Office, it allowed claims management companies to come together for the first time to let their views be heard.
 
Following the success of this conference and in response to direct requests we will be holding a follow-up conference later this year, in November.
 
If you would like to attend please email us on info@apcm.org.uk to register your interest. 
 
The slides from the Claims Management Conference can be downloaded now.
 
Consumer information regarding the selection of a Claims Management Company.


The Association of Professional Claims Managers (APCM) would like to remind consumers of the need to ensure that they are dealing with a reputable and professional claims management firm. 


Claims management firms provide a valuable service for consumers and have helped them to secure many millions of pounds worth of refunds against PPI and other mis-sold financial products. The APCM believes some banks have been slow and/or unwilling to adhere to the Financial Services Authority's guidelines for ensuring that PPI complaints are dealt with fairly and consistently, on a case-by-case basis. From our experience, some consumers may not have received the full redress they were entitled to without the support and help of professional claims management companies. In addition, many customers tell us they simply did not have the stomach, the time or the inclination to take on the banks themselves. 

 

However, the level of service and clarity of information given to consumers can historically vary widely from firm to firm. The APCM is seeking to address this inconsistency of standards in the industry, and recommends that consumers look for the APCM Member logo when selecting a claims management company.


APCM members have to comply with the Claims Management Code which sets the bar for the professional standards it expects from member firms; standards which exceed those required by the rules of the industry regulator, the Ministry of Justice. The APCM Member logo means that honesty, transparency and fairness are at the heart of the service you will receive.


Further information about the APCM or a copy of the Claims Management Code can be found on our website or by
telephoning us on 0845 862 3522.